What is ChurchLinks?

ChurchLinks is an all-in-one digital platform designed to help churches connect with their congregations and communities. It offers tools to create a centralized online presence, including QR codes and NFC stickers for easy access to sermons, events, donations, prayer requests, and more. With ChurchLinks, you can manage your church’s digital outreach, engage with members through customizable profiles, and gain insights through advanced analytics—all in one place.

Who can use ChurchLinks?

ChurchLinks is designed for churches of all sizes and denominations. Whether you’re a pastor, staff member, board member, special committee member, or congregation member authorized to manage your church’s digital presence, you can sign up for ChurchLinks. Each account is tied to a single church, and you’ll need to provide details about your role and church during registration.

How does ChurchLinks benefit my church?

ChurchLinks streamlines your church’s digital engagement by providing a centralized hub for all your online activities. Benefits include:

• Easy Access for Members: QR codes and NFC stickers allow members to access sermons, events, and donation pages with a tap or scan.
• Enhanced Engagement: Customizable contact forms, social media integration, and dedicated sections for sermons and events help you connect with your community.
• Advanced Analytics: Paid users can track visitor stats, link clicks, and more to understand engagement patterns.
• Professional Presence: Features like vanity URLs, custom logos, and a unified navigation bar give your church a polished online identity.
• Cost-Effective Tools: Affordable premium plans and promotions make it easy to scale your digital outreach.

ChurchLinks empowers your church to grow its reach and deepen its impact in today’s digital world.

What makes ChurchLinks different from other church management tools?

ChurchLinks stands out by focusing on simplicity, affordability, and digital engagement:

• All-in-One Hub: Unlike tools that focus solely on scheduling or donations, ChurchLinks combines QR codes, NFC stickers, analytics, social integration, and dedicated sermon/event sections into one platform.
• Physical-Digital Connection: Our NFC stickers and QR codes make it easy for members to access your digital profile in physical spaces, bridging the gap between online and offline engagement.
• Affordable Pricing: With a one-time $295 fee for the first year and low ongoing costs ($15/month or $150/year), ChurchLinks is budget-friendly for churches of all sizes.
• Referral Program: Our unique referral program rewards you with discounts for inviting other churches, making it a community-driven platform.
• Christian Mission: As a product of Body of Christ & Associates, ChurchLinks is dedicated to supporting the Christian mission of connecting communities through technology.

We’re here to make your church’s digital presence seamless and impactful.

Can I use ChurchLinks for multiple churches?

No, each ChurchLinks account is tied to a single church. This ensures that each church has a unique profile and avoids conflicts with church names or data. If you manage multiple churches, you’ll need to create a separate account for each one using a different email address. For example:

• Church A: Register with admin@churcha.org.
• Church B: Register with admin@churchb.org.

If you need assistance managing multiple accounts, contact our support team.

Is ChurchLinks available internationally?

Yes, ChurchLinks is available for churches worldwide! You can sign up from any country, and we’ll ship NFC stickers internationally (additional shipping fees may apply for orders outside the USA). Our analytics track visitor countries globally, though detailed city-level data is currently limited to the USA. All payments are processed in USD, and you’ll need to provide your church’s address during registration, regardless of your location.

How do I sign up for ChurchLinks?

Signing up for ChurchLinks is simple:

1. Visit the registration page.
2. Fill out the form with your details, including your name, church name, email, address, phone number, and position within the church. You can also enter an optional referral code if someone referred you.
3. Complete the CAPTCHA to verify you’re not a bot.
4. Submit the form to receive a verification email with a 6-digit code.
5. Click the verification link in the email or enter the code on the verification page, then set your password to complete registration.
6. Your account will be pending approval by our admin team. Once approved, you’ll receive an email notification, and you can log in to start using ChurchLinks.

What information do I need to provide during registration?

During registration, you’ll need to provide:

• First and Last Name: Your full name as the account applicant.
• Church Name: The name of your church (must be unique).
• Position: Your role within the church (e.g., Pastor, Staff Member, Congregation Member). If "Other," you’ll need to specify.
• Email Addresses: Your personal email (used for login) and a church email (used for contact forms and prayer requests).
• Church Address: Street, city, state, and ZIP code (or equivalent for international users).
• Church Phone Number: A contact number for your church.
• NFC Sticker Preference: Indicate if you need NFC stickers (Yes, No, Unsure).
• Referral Code (Optional): If someone referred you, enter their 10-character alphanumeric code.
• Website URL (Optional): Your church’s website, if available.
• Questions or Comments (Optional): Any additional information for the admin team.

All required fields are marked, and your information helps us verify your church and set up your account correctly.

What is the approval process for new accounts?

After you complete registration and verify your email, your account enters a pending status. Our admin team reviews your application to ensure it meets our criteria (e.g., the church name is unique, the information provided is legitimate). Once reviewed, an admin will either approve or reject your account. You’ll receive an email notification with the decision. If approved, you can log in and start using ChurchLinks.

How long does approval take?

The approval process typically takes 1-3 business days, depending on the volume of pending registrations. We strive to review applications as quickly as possible. If you haven’t heard back after 5 business days, please contact our support team to check the status of your application.

What happens if my account is rejected?

If your account is rejected, you’ll receive an email notification stating that your ChurchLinks account has been rejected. No further action is required on your part. Common reasons for rejection include:

• Duplicate Church Name: The church name you provided is already in use by another account.
• Incomplete Information: Missing or inaccurate details in your registration form.
• Eligibility Issues: The application doesn’t meet our criteria (e.g., not a legitimate church representative).

You can reapply by submitting a new registration with corrected information. If you have questions about the rejection, contact our support team.

I didn’t receive my verification email—what should I do?

If you haven’t received your verification email:

• Check Spam/Junk Folder: Sometimes emails end up in your spam or junk folder.
• Verify Email Address: Ensure you entered the correct email address during registration.
• Wait a Few Minutes: Email delivery can sometimes take a few minutes due to server delays.
• Request a New Email: If it’s been more than 10 minutes, try registering again with the same email address to resend the verification email.
• Contact Support: If you still don’t receive the email, contact our support team for assistance.

Can I sign up using a referral code after I’ve already registered?

No, referral codes must be entered during the initial registration process. Once your account is created, you cannot retroactively apply a referral code. However, you can still earn referral discounts by sharing your own referral code with others after your account is approved. If you missed entering a referral code and your account hasn’t been approved yet, contact our support team—we may be able to assist before approval.

What should I do if I made a mistake on my registration form?

If you made a mistake on your registration form:

• Before Approval: Contact our support team with your correct information. We can update your pending registration before it’s reviewed.
• After Approval: Log in and go to your Account Summary page, then click "Edit Profile" to update most details (e.g., church email, address). Some changes, like church name, may require admin approval.

If the mistake prevents you from proceeding (e.g., wrong email for verification), you may need to start a new registration with the correct information.

How do I log in to my ChurchLinks account?

To log in:

1. Visit https://churchlinks.info/login.
2. Enter your email address and password.
3. Complete the CAPTCHA verification to confirm you’re not a bot.
4. Click the "Login" button.

If your account has been approved, you’ll be directed to your account summary page. If you log in from a new device or location, you’ll receive a security email notification with the login time (in Eastern Time, EDT/EST) and details. If you encounter issues, see the troubleshooting section below.

How do I reset my password?

If you’ve forgotten your password or need to reset it:

1. Go to the login page at https://churchlinks.info/login.
2. Click the "Forgot Password?" link below the login form.
3. Enter your email address and submit the form.
4. You’ll receive an email with a password reset link (check your spam/junk folder if you don’t see it).
5. Click the link in the email, then enter your new password twice to confirm.
6. Log in with your new password.

For security, password reset links expire after 24 hours. If you encounter issues, contact our support team.

Can I change my church name or email after registration?

Yes, you can update your church name or email by editing your profile:

• Log in to your ChurchLinks account.
• Go to your Account Summary page.
• Click the "Edit Profile" button.
• Update your church name, church email, or other details as needed.
• Save your changes.

Note that changing your church name may require admin approval if it’s significantly different, to ensure uniqueness. Your login email (personal email) can also be updated, but you may need to verify the new email address.

How do I update my profile information?

To update your profile information:

1. Log in to your ChurchLinks account.
2. Navigate to your Account Summary page.
3. Click the "Edit Profile" button.
4. Modify details such as your church email, address, website URL, or other profile information.
5. Save your changes.

Some changes, like updating your church name, may require admin approval to ensure compliance with our policies. You’ll be notified if further action is needed.

What is the difference between a free and paid account?

ChurchLinks offers two account types to suit different needs:

• Free Account:
  • Basic profile creation with essential details (church name, email, address).
  • Access to QR codes for sharing your profile.
  • Limited contact form functionality.
  • Basic social media integration.
  • Access to basic sermons and events sections.
  • No access to advanced analytics or premium features.
• Paid (Premium) Account:
  • All features of the free account, plus:
  • Vanity URL (e.g., yourchurch.churchlinks.info).
  • Profile photo and custom logo upload.
  • Advanced contact form with up to six custom questions.
  • Additional social media integrations (e.g., Instagram, YouTube).
  • Custom analytics tracking (e.g., Google Analytics integration).
  • Built-in ChurchLinks analytics dashboard (visitor stats, link clicks, etc.).
  • Profile theme color customization based on your photo.
  • Enhanced sermons and events sections with dedicated navigation buttons (visible in the bottom navigation for Paid accounts with published content).
  • Coming soon: Push notifications (stay tuned for updates).

A premium account costs a one-time $295 for the first year, then $15/month or $150/year thereafter. New members within 30 days of joining qualify for a special offer: $349 for a full upgrade, one year of service, and 50 NFC stickers (a $145 savings).

Can I delete my ChurchLinks account?

Yes, you can delete your ChurchLinks account if you no longer wish to use the platform:

1. Contact our support team.
2. Request account deletion and provide your account email and church name for verification.
3. Our team will process your request, and your account will be deleted within 30 days.

Upon deletion, all your data (profile, analytics, billing info) will be removed, except for anonymized analytics data used for platform improvements. If you have an active premium subscription, it will be canceled, and no further charges will apply.

How do I manage multiple users for my church’s account?

Currently, ChurchLinks accounts are designed for a single user per church (the primary account holder). However, you can share login credentials with other trusted team members if needed. We recommend:

• Secure Sharing: Share the login email and password securely (e.g., via encrypted messaging).
• Password Updates: If a team member leaves, reset the password immediately to maintain security.
• Future Multi-User Support: We’re exploring multi-user account management features for future updates, which would allow multiple users with different roles (e.g., admin, editor) to access the same account. Stay tuned!

For now, if you need assistance managing access, contact our support team.

What happens to my data if I downgrade from a premium to a free plan?

If you downgrade from a premium to a free plan (e.g., by canceling your subscription):

• Access to Features: You’ll lose access to premium features like advanced analytics, vanity URLs, custom logos, additional social media integrations, and enhanced sermons/events visibility at the end of your billing cycle.
• Data Retention: Your basic profile data (church name, email, address) will remain intact. Analytics data collected during your premium subscription will no longer be accessible but will be retained in our system for 90 days in case you re-upgrade.
• Vanity URL: Your vanity URL will be deactivated, and your profile will revert to the default URL (e.g., https://churchlinks.info/preview.php?church=YourChurchName).
• Custom Content: Custom contact form questions and uploaded photos/logos will be hidden but not deleted. If you re-upgrade within 90 days, they’ll be restored.

To avoid data loss, we recommend exporting any analytics data before downgrading. Contact our support team if you need assistance.

How do I create a ChurchLinks profile for my church?

Your ChurchLinks profile is automatically created during registration based on the information you provide (church name, email, address, etc.). Once your account is approved:

1. Log in to your account at https://churchlinks.info/login.
2. Go to your Account Summary page to view your profile details.
3. Click "Edit Profile" to add or update information like your church email, website URL, or address.
4. If you’re a premium user, you can enhance your profile with a photo, custom logo, vanity URL, and advanced sections for sermons and events.
5. Click "Open Live Preview" to see your public profile at a URL like https://churchlinks.info/preview.php?church=YourChurchName or your vanity URL (e.g., yourchurch.churchlinks.info).

Your profile acts as a digital hub, accessible via QR codes or NFC stickers, with sections for sermons, events, contact forms, and more.

What features are available on my ChurchLinks profile?

Your ChurchLinks profile includes a variety of features to help your church connect with its community:

• Basic Features (Free Accounts):
  • Church details (name, email, address, phone number).
  • Website URL (if provided).
  • Basic contact form for prayer requests or inquiries.
  • QR code to share your profile.
  • Basic social media links (e.g., Facebook, Twitter).
  • Basic sermons section (displaying the latest sermon, if available).
  • Basic events section (displaying upcoming events).
• Premium Features (Paid Accounts):
  • All features of the free account, plus:
  • Vanity URL (e.g., yourchurch.churchlinks.info).
  • Profile photo and custom logo upload.
  • Advanced contact form with up to six custom questions.
  • Additional social media integrations (e.g., Instagram, YouTube).
  • Profile theme color customization based on your photo.
  • Custom analytics tracking (e.g., Google Analytics).
  • Built-in ChurchLinks analytics dashboard (visitor stats, link clicks, etc.).
  • Enhanced sermons and events sections with dedicated navigation buttons (visible in the bottom navigation for Paid accounts with published content).
  • Coming soon: Push notifications.

You can access these features by logging into your account and editing your profile or viewing your analytics dashboard.

How do I add a profile photo or custom logo?

Adding a profile photo or custom logo is a premium feature:

1. Ensure you have a paid ChurchLinks account. If not, you can upgrade on the upgrade page.
2. Log in and go to your Account Summary page.
3. Click "Edit Profile."
4. Look for the options to upload a profile photo and/or custom logo (available only for premium users).
5. Upload your image files (we recommend high-quality images in PNG or JPEG format, with a minimum resolution of 300x300 pixels for best results).
6. Save your changes.

Your profile photo will be displayed on your public profile, and the custom logo will appear in the menu bar, giving your church a professional and branded look. The profile photo also influences your profile’s theme color.

How are theme colors chosen?

ChurchLinks automatically sets a theme color for your profile based on your uploaded profile photo (premium feature):

1. When you upload a profile photo, the platform analyzes the image’s pixels to identify the dominant color (the most frequently occurring color).
2. This dominant color is applied as your profile’s theme color, updating elements like buttons, headers, and navigation links.
3. Colors too close to pure white (#FFFFFF, RGB values ≥ 240) or pure black (#000000, RGB values ≤ 15) are excluded to ensure readability (e.g., avoiding white text on a white background). The next most dominant color is chosen instead.
4. You’ll see a preview of the selected color when saving your profile changes.

Manual color selection is not permitted to maintain consistent design and avoid usability issues.

What are vanity URLs, and how do I set one up?

A vanity URL is a custom, easy-to-remember web address for your ChurchLinks profile (e.g., yourchurch.churchlinks.info) instead of the default URL (e.g., https://churchlinks.info/preview.php?church=YourChurchName). This is a premium feature:

1. Upgrade to a premium account if you haven’t already (visit upgrade).
2. During the upgrade process, you’ll be prompted to enter your desired vanity URL (e.g., yourchurch.churchlinks.info).
3. If you’ve already upgraded, go to your Account Summary page, click "Edit Profile," and look for the vanity URL field.
4. Enter your desired URL and save your changes.

Vanity URLs must be unique and may require admin approval to ensure they align with our naming policies. You’ll be notified if there’s a conflict or if further action is needed.

How do I customize my contact form?

ChurchLinks provides a contact form on your public profile for visitors to submit prayer requests or inquiries. Customization is a premium feature:

• Free Accounts: You get a basic contact form with standard fields (e.g., name, email, message).
• Premium Accounts:
  • Log in and go to your Account Summary page.
  • Click "Edit Profile" or look for a "Customize Contact Form" option (available after upgrading).
  • Add up to six custom questions (e.g., "What ministry are you interested in?" or "Preferred contact method?").
  • Choose question types (e.g., text, dropdown, checkbox) if available.
  • Save your changes.

Responses to your contact form will be sent to the church email address provided during registration or updated in your profile. You can change this email at any time in your profile settings.

Can I integrate ChurchLinks with social media?

Yes, ChurchLinks supports social media integration to help you connect with your audience:

• Free Accounts: You can add basic social media links (e.g., Facebook, Twitter) to your profile, which will appear as clickable icons in the Connect section.
• Premium Accounts: In addition to basic links, you can integrate with more platforms (e.g., Instagram, YouTube) and customize how they’re displayed.

To set up social media integration:

1. Log in and go to your Account Summary page.
2. Click "Edit Profile."
3. Look for the social media fields and enter the URLs for your church’s social media pages.
4. Save your changes.

Your social media links will be displayed in the Connect section of your public profile, accessible via the bottom navigation or mobile menu.

How do I use QR codes with ChurchLinks?

QR codes are a core feature of ChurchLinks, included with both free and paid accounts:

• Access Your QR Code: Once your account is approved, log in and go to your Account Summary page. Your QR code is automatically generated and links to your public profile (e.g., https://churchlinks.info/preview.php?church=YourChurchName or your vanity URL).
• Download or Share: You can download the QR code as an image or share the URL directly.
• Placement Ideas: Print the QR code on bulletins, posters, or signage around your church. Suggested locations include the sanctuary, café area, bathrooms, or recreation spaces.
• How It Works: Members can scan the QR code with their smartphone to access your ChurchLinks profile instantly, where they can navigate to sections like Sermons, Events, Contact, or Share.

QR codes are a free, easy way to connect your congregation to your digital presence without additional hardware.

What are NFC stickers, and how do I use them?

NFC (Near Field Communication) stickers are a premium feature that allows members to tap their smartphones to access your ChurchLinks profile:

• What They Are: NFC stickers are small, durable vinyl stickers with embedded NFC chips. They’re pre-programmed to link to your ChurchLinks profile URL and last for 10 years or 100,000 uses.
• How to Order:
  1. Log in and go to your Account Summary page.
  2. Click the "Order NFC Stickers" link or visit Order NFC.
  3. Select your quantity (e.g., 50, 100, 120, 240, 500, 1000) and color (e.g., Black, Green, Orange, Blue).
  4. Enter your billing and shipping information, then submit your order.
• Using NFC Stickers:
  • Place the stickers in strategic locations around your church (e.g., on seats, in common areas, at donation stations).
  • Members can tap their NFC-enabled smartphone on the sticker to access your profile instantly—no scanning required.
  • Stickers are water-resistant and have a self-adhesive backing, making them versatile for various surfaces.

NFC stickers are sold separately, but QR codes are always free with your ChurchLinks account. See the "Sales and Promotions" section for pricing details.

How do I add or manage sermons and events on my profile?

Your ChurchLinks profile includes dedicated sections for sermons and events, accessible via the bottom navigation:

• Sermons Section:
  • Displays the latest published sermon with title, date, and image, linking to a detailed sermon page.
  • Visible to all users, but only appears in the bottom navigation for Paid accounts with published sermons.
  • To add or manage sermons, log in, go to your Account Summary page, and use the sermon management tools to upload new sermons or update existing ones.
• Events Section:
  • Displays upcoming published events in a carousel, with details like title, date, price, and image, linking to event detail pages.
  • Visible to all users, but only appears in the bottom navigation for Paid accounts with published events.
  • To add or manage events, use the event management tools in your Account Summary page to create or update events.

Both sections are accessible via QR codes or NFC stickers. Premium users can track engagement with these sections through analytics. Dates and times for sermons and events are displayed in Eastern Time (EDT/EST) for consistency.

How do I navigate my ChurchLinks profile?

Your ChurchLinks profile features a unified bottom navigation bar and mobile menu for easy access to key sections:

• Bottom Navigation: A fixed bar at the bottom of the screen with icons and labels for Home, Contact, Sermons, Connect, Events, and Share. The Sermons and Events buttons are visible only for Paid accounts with published sermons or events.
• Mobile Menu: Accessible via the menu icon in the top-right corner, mirroring the bottom navigation with links to the same sections.
• Navigation Behavior:
  • On the main profile page (links.php), clicking a navigation button (e.g., Sermons) scrolls smoothly to the corresponding section (e.g., Latest Sermon).
  • On other pages (e.g., sermon or event details), clicking a navigation button redirects to the main profile page and scrolls to the selected section.

The navigation is designed to be intuitive, with consistent icons and no underlines for a clean look. Sections like Sermons and Events enhance engagement by showcasing your church’s content.

Can I customize the appearance of my profile beyond the theme color?

Currently, ChurchLinks allows premium users to customize their profile’s theme color (automatically adjusted based on your uploaded photo). Additional customization options are limited, but we’re working on expanding them:

• Current Options (Premium): Upload a profile photo, custom logo, set a vanity URL, and customize sermons/events sections.
• Future Updates: We plan to introduce more customization options, such as custom backgrounds, font styles, and layout adjustments. Stay tuned for announcements!

If you have specific customization requests, contact our support team—we value user feedback and may prioritize features based on demand.

How do I track engagement with my QR codes or NFC stickers?

You can track engagement with your QR codes and NFC stickers through the analytics dashboard (premium feature):

1. Upgrade to a premium account if you haven’t already (visit upgrade).
2. Log in and go to your Analytics Dashboard.
3. In the "Visitor Overview" section, you’ll see total visits to your profile, which includes QR code and NFC sticker scans (since both link to your profile URL).
4. In the "Link Click Overview" section, you can track clicks on specific sections (e.g., Sermons, Events) accessed via QR/NFC.

For more detailed tracking (e.g., distinguishing QR code vs. NFC sticker scans), you can integrate Google Analytics, which allows you to set up custom tracking parameters. Contact our support team for assistance with advanced tracking setups.

What are push notifications, and when will they be available?

Push notifications are a premium feature coming soon to ChurchLinks:

• What They Are: Push notifications allow you to send alerts directly to your members’ devices (e.g., smartphones) about new sermons, events, or prayer requests.
• How They Work: Members will need to opt-in to receive notifications when they visit your profile. You’ll be able to send messages from your ChurchLinks dashboard.
• Availability: Push notifications are currently in development and will be rolled out in a future update. We expect them to be available within the next 6-12 months, depending on development timelines.

Once released, this feature will be exclusive to premium users. We’ll notify all users via email when push notifications are available, so keep an eye on your inbox for updates!

What is the cost of a ChurchLinks premium plan?

A ChurchLinks premium plan costs a one-time payment of $295 for the first year. After the first year, you can continue with:

• Monthly Plan: $15 per month.
• Annual Plan: $150 per year (a $30 savings compared to monthly billing).

This gives you access to all premium features, including vanity URLs, advanced analytics, custom logos, enhanced sermons and events sections, and more. For the most current pricing, visit upgrade.

What is the New Member Offer, and who qualifies?

The New Member Offer is a special promotion for new ChurchLinks users:

• What You Get: For $349, you receive a full account upgrade, one year of premium service, and 50 NFC stickers—a $145 savings compared to purchasing these separately.
• Eligibility: You qualify if your account is less than 30 days old. The offer expires 30 days after your account is created.
• How to Check Eligibility: Log in and visit your Account Summary page. If eligible, you’ll see a banner with the offer details and a countdown timer.

This offer is a great way to jumpstart your ChurchLinks experience with premium features and NFC stickers at a discounted rate.

How do I redeem the New Member Offer?

To redeem the New Member Offer:

1. Log in to your ChurchLinks account within 30 days of signing up.
2. Go to your Account Summary page.
3. Look for the "Exclusive New Member Offer" banner (visible if you’re within the 30-day window).
4. Click the "Learn More" button, which will take you to the new upgrades page.
5. Complete the billing form with your payment and contact information.
6. Submit the order to redeem the offer for $349, which includes your upgrade, one year of service, and 50 NFC stickers.

Once redeemed, your account will be upgraded to premium, and your NFC stickers will be shipped to the address you provided. Note that the New Member Offer cannot be combined with other promotions, such as referral discounts.

What are NFC stickers, and how much do they cost?

NFC stickers are small, durable vinyl stickers with embedded NFC chips that link to your ChurchLinks profile. They allow members to tap their smartphones to access your profile instantly. Pricing for NFC stickers is tiered based on quantity:

• 50 stickers: $195.00 ($3.90 each) – Free Shipping
• 100 stickers: $390.00 ($3.90 each) – Free Shipping
• 120 stickers: $450.00 ($3.75 each) – Free Shipping
• 240 stickers: $840.00 ($3.50 each) – Free Shipping
• 500 stickers: $1,000.00 ($2.00 each) – Free Shipping
• 1,000 stickers: $1,800.00 ($1.80 each) – Free Shipping

You can order NFC stickers by visiting order NFC. Discounts may apply if you have a referral credit or qualify for a promotion (e.g., the New Member Offer includes 50 NFC stickers).

Are there any discounts for bulk NFC sticker orders?

Yes, ChurchLinks offers bulk pricing for NFC stickers, with per-sticker costs decreasing as quantity increases:

• 50–100 stickers: $3.90 each.
• 120 stickers: $3.75 each (a 3.8% savings per sticker).
• 240 stickers: $3.50 each (a 10.3% savings per sticker).
• 500 stickers: $2.00 each (a 48.7% savings per sticker).
• 1,000 stickers: $1.80 each (a 53.8% savings per sticker).

Additionally, you may qualify for a 10% referral discount if someone used your referral code to sign up (see the "Referrals and Discounts" section). All NFC sticker orders include free shipping.

Are there any seasonal or limited-time promotions?

Yes, ChurchLinks occasionally offers seasonal or limited-time promotions:

• Seasonal Sales: We may offer discounts during major holidays (e.g., Christmas, Easter) on premium plans or NFC stickers. These are typically announced via email and on our website.
• Limited-Time Offers: Special promotions, such as a 15% discount on NFC stickers for a specific event (e.g., a church conference), may be available for a short period.
• How to Stay Informed: Check your Account Summary page for banners announcing promotions, or subscribe to our email updates for notifications.

Note that seasonal promotions cannot be combined with referral discounts or the New Member Offer. If you have multiple discounts, you’ll need to choose which one to apply at checkout.

Can I purchase NFC stickers without a premium plan?

Yes, you can purchase NFC stickers even if you’re on a free plan:

1. Log in to your ChurchLinks account.
2. Visit order NFC or click the "Order NFC Stickers" link from your Account Summary page.
3. Select your quantity and color, then complete the order form.

NFC stickers work with both free and premium profiles, linking to your public profile URL. If you have a referral discount, it will automatically apply to reduce the cost of your order.

How long does it take to receive my NFC stickers after ordering?

After placing an order for NFC stickers:

• Processing Time: Orders are typically processed within 1-2 business days.
• Shipping Time:
  • USA: 3-5 business days via standard shipping (free).
  • International: 7-14 business days, depending on your location (additional fees may apply).
• Tracking: You’ll receive a confirmation email with tracking information once your order ships.
• Delays: Shipping times may vary due to holidays, customs delays (for international orders), or unforeseen circumstances. We’ll keep you updated via email.

If you haven’t received your stickers within the expected timeframe, contact our support team with your order ID, and we’ll investigate.

What is the ChurchLinks referral program?

The ChurchLinks referral program rewards users for inviting others to join the platform. When someone signs up using your referral code and their account is approved, both you and the new user receive a 10% discount on any premium upgrade or NFC sticker order. This discount cannot be combined with other sales or promotions, and each discount can only be used on a single order.

How do I get my referral code?

Every ChurchLinks user automatically receives a unique 10-character alphanumeric referral code upon account approval:

1. Log in to your ChurchLinks account.
2. Go to your Account Summary page.
3. Scroll to the "Referral Program" section.
4. Your referral code (e.g., ABC123XYZ) will be displayed there.

If you don’t see a referral code, contact our support team—it may not have been generated due to a technical issue.

How do I share my referral code with others?

You can share your referral code easily from your Account Summary page:

1. Log in and go to your Account Summary page.
2. In the "Referral Program" section, find your referral code.
3. Use the "Copy Code" button to copy the code to your clipboard, then share it via email, text, or social media.
4. Alternatively, click the "Share via Email" button to open your email client with a pre-filled message that includes your referral code, a description of ChurchLinks, and the 10% discount incentive.

Encourage others to enter your code during registration to ensure you both receive the discount.

What happens when someone uses my referral code?

When someone uses your referral code during registration:

• They enter your 10-character code in the "Referral Code" field on the registration form.
• After they complete registration and their account is approved by our admin team, both you and the new user receive a 10% discount.
• The new user’s discount is immediately available for their next premium upgrade or NFC sticker order.
• You’ll receive an email notification informing you of the new discount, and it will appear on your Account Summary page under the "Referral Program" section.

The discount is valid for one order and cannot be combined with other promotions.

How do I earn a referral discount?

You earn a referral discount by referring new users to ChurchLinks:

1. Share your referral code with others (see "How do I share my referral code with others?").
2. The new user must enter your referral code during registration.
3. Their account must be approved by our admin team (this typically takes 1-3 business days).
4. Once approved, you’ll receive a 10% discount on your next premium upgrade or NFC sticker order, up to a maximum of 5 unused discounts.

You’ll be notified via email when a new discount is earned, and you can view all your discounts on your Account Summary page.

How many referral discounts can I earn?

You can earn up to 5 unused referral discounts at any given time. Here’s how it works:

• Each time someone signs up with your referral code and gets approved, you earn one 10% discount (if you have fewer than 5 unused discounts).
• Once you have 5 unused discounts, you won’t earn more until you use one of the existing discounts on an order.
• For example, if you have 5 unused discounts and refer a 6th person, you won’t earn a new discount until you redeem one of your existing ones.

You can view your available discounts on your Account Summary page under the "Referral Program" section.

How do I redeem a referral discount?

If you’ve earned a referral discount, it will automatically be applied to your next eligible order:

1. Log in and go to your Account Summary page.
2. Look for the "Referral Credit" notification, which will indicate if you have a 10% discount available.
3. Click the "Redeem Now" link, which will direct you to either the upgrade page or the NFC sticker order page.
4. Alternatively, you can navigate directly to those pages to place an order.
5. The discount will automatically be applied to your order total (e.g., a $195 NFC sticker order will be reduced to $175.50).
6. Complete the order form and submit your payment.

Each discount can only be used on one order and cannot be combined with other promotions. Once used, the discount is marked as redeemed, and you can earn a new one if someone else uses your referral code.

Can I combine referral discounts with other promotions?

No, referral discounts cannot be combined with other sales or promotions. For example:

• You cannot use a referral discount alongside the New Member Offer.
• Each order can only use one referral discount at a time (e.g., a single 10% discount per order).

However, you can use your referral discounts on separate orders. For instance, if you have 3 unused discounts, you can use one on an NFC sticker order and another on a premium upgrade, as long as they’re separate transactions.

What happens if I don’t use my referral discount?

Referral discounts do not expire as long as your account remains active:

• Storage: Your unused discounts are stored in your account, up to a maximum of 5 at any time.
• Usage: The discount will automatically apply to your next eligible order (premium upgrade or NFC stickers) when you place it.
• Account Deletion: If you delete your ChurchLinks account, any unused discounts will be forfeited.

You can view your available discounts on your Account Summary page. If you’re ready to use a discount, simply place an order for a premium plan or NFC stickers, and the discount will be applied at checkout.

Can I transfer my referral discount to another user?

No, referral discounts are non-transferable and tied to your ChurchLinks account:

• Account-Specific: Discounts are linked to the user who earned them through the referral program.
• Usage: Only you can redeem the discount on an order placed through your account.
• Alternative: If you want to help another user, you can refer them to ChurchLinks with your code, so they earn their own 10% discount upon approval.

If you have questions about your discounts, contact our support team.

What analytics features does ChurchLinks offer?

ChurchLinks provides robust analytics features for premium users to help you understand your congregation’s engagement:

• Visitor Overview: Track mobile vs. desktop visitors, with data for today, last week, this month, and last month, plus overall totals.
• Link Click Overview: Monitor clicks on specific links (e.g., sermon links, event links, donation pages) over the same time periods.
• Section Engagement: Track interactions with profile sections like Sermons and Events, including views and clicks to detailed pages.
• Advanced Analytics:
  • Unique and returning visitors.
  • Average time spent on your profile.
  • Top referring websites (where visitors are coming from).
  • Visitor locations (USA only) and countries.
  • Browsers used by visitors.
  • Most common exit pages (where visitors leave your profile).
• Custom Analytics Integration: Integrate with tools like Google Analytics for even deeper insights (premium feature).

Analytics are only available to premium users. Free users can upgrade to access these features.

How do I access my analytics dashboard?

The analytics dashboard is a premium feature:

1. Ensure you have a paid ChurchLinks account. If not, upgrade at upgrade.
2. Log in to your account.
3. Navigate to the Analytics Dashboard (you may find a link in your account summary or navigation menu).

If you’re a free user, you’ll see a message indicating that analytics are only available to upgraded accounts. Once upgraded, you’ll see detailed visitor stats, link click data, and advanced analytics, including engagement with Sermons and Events sections.

What data can I track with ChurchLinks analytics?

With a premium ChurchLinks account, you can track a wide range of data:

• Visitor Stats: Mobile vs. desktop visitors, with breakdowns for today, last week, this month, last month, and overall totals.
• Link Clicks: Clicks on specific links (e.g., sermons, events, donations) over the same time periods.
• Section Engagement: Views and interactions with profile sections like Sermons (latest sermon views, clicks to detailed sermon pages) and Events (carousel views, clicks to event details).
• Advanced Metrics:
  • Unique Visitors: Number of distinct visitors to your profile.
  • Returning Visitors: Number of visitors who return to your profile.
  • Average Time Spent: How long visitors spend on your profile (in minutes and seconds).
  • Top Referring Websites: Websites that send traffic to your profile (e.g., your church website, social media).
  • Visitor Locations: City-level data for USA visitors (e.g., "Chicago, IL"), limited to the top 10 locations.
  • Visitor Countries: Countries where your visitors are located (e.g., "USA", "Canada").
  • Browsers Used: Browsers your visitors use (e.g., Chrome, Safari, Firefox).
  • Most Common Exit Pages: Pages where visitors leave your profile (e.g., after viewing a sermon).
• Custom Tracking: Integrate with Google Analytics to track additional metrics or set up custom parameters (premium feature).

Analytics data is updated in real-time, with summaries available for different timeframes. All date-based analytics (e.g., visitor timestamps) use Eastern Time (EDT/EST) for consistency.

Can I export my analytics data?

Yes, premium users can export their analytics data from the ChurchLinks analytics dashboard:

1. Log in and go to your Analytics Dashboard.
2. Look for an "Export Data" or "Download Report" button (typically located near the visitor or link click sections).
3. Select the timeframe you want to export (e.g., today, last week, this month).
4. Choose the export format (e.g., CSV, PDF) if multiple options are available.
5. Click to download the file to your device.

Exported data includes visitor stats, link clicks, section engagement (e.g., Sermons, Events), and advanced metrics like unique visitors or top referring websites. If you don’t see an export option, contact our support team for assistance.

How accurate is the visitor location data?

ChurchLinks’ visitor location data is based on IP geolocation, which provides a good level of accuracy but has some limitations:

• USA Visitors: Location data is accurate to the city level (e.g., "Chicago, IL") for most visitors, based on their IP address. However, accuracy may vary for users on VPNs or in rural areas.
• International Visitors: Location data is limited to the country level (e.g., "Canada") and may not include city-level details.
• Limitations: IP geolocation can sometimes misidentify locations due to ISP routing, VPN usage, or mobile networks. In such cases, the data may show an incorrect city or country.
• Top Locations: The analytics dashboard shows the top 10 visitor locations in the USA, based on the most frequent IP addresses.

For more precise tracking, consider integrating Google Analytics, which offers advanced geolocation features. Contact our support team for help setting this up.

Can I integrate ChurchLinks with Google Analytics?

Yes, premium users can integrate ChurchLinks with Google Analytics for deeper insights:

1. Ensure you have a paid ChurchLinks account and a Google Analytics account.
2. Log in to your ChurchLinks account and go to your Account Summary page.
3. Click "Edit Profile" and look for the analytics integration section.
4. Enter your Google Analytics Tracking ID (e.g., UA-XXXXX-Y or G-XXXXXX).
5. Save your changes to enable tracking.

Once integrated, Google Analytics will track visits to your ChurchLinks profile, including page views, user behavior, and custom events (e.g., sermon or event link clicks). You can view this data in your Google Analytics dashboard. For advanced setups (e.g., tracking QR code vs. NFC sticker scans), contact our support team.

How long is analytics data stored?

Analytics data for premium users is stored as follows:

• Active Premium Accounts: Data is stored indefinitely as long as your account remains active and you maintain a premium subscription.
• Downgraded Accounts: If you downgrade to a free plan, analytics data is retained for 90 days. After this period, it may be deleted unless you re-upgrade.
• Deleted Accounts: If you delete your ChurchLinks account, analytics data is removed within 30 days, except for anonymized data used for platform improvements.

To ensure you don’t lose important data, we recommend exporting your analytics reports regularly, especially before downgrading or deleting your account. You can export data as CSV or PDF from the analytics dashboard.

Can I see analytics for specific links or campaigns?

Yes, premium users can track analytics for specific links or campaigns:

1. Log in and go to your Analytics Dashboard.
2. In the "Link Click Overview" section, you’ll see click data for individual links (e.g., sermon links, event links) over various timeframes (today, last week, this month, etc.).
3. For campaigns (e.g., a specific event promotion), you can use custom URL parameters with your profile links (e.g., https://yourchurch.churchlinks.info/?utm_campaign=summer_event) and track them via Google Analytics integration.
4. If you don’t have Google Analytics, you can still track basic link clicks and section engagement (e.g., Sermons, Events) through the ChurchLinks dashboard.

To set up campaign tracking or track specific links more granularly, contact our support team for guidance on using UTM parameters or custom analytics setups.

How does ChurchLinks protect my data?

ChurchLinks takes data security seriously and implements several measures to protect your information:

• Encryption: All data transmitted between your browser and our servers is encrypted using HTTPS (SSL/TLS).
• Secure Storage: User data, including profile information, sermons, events, and analytics, is stored in secure databases with restricted access.
• Password Security: Passwords are hashed using strong cryptographic algorithms to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and updates to ensure our platform remains protected against vulnerabilities.
• Access Controls: Only authorized personnel have access to user data, and all access is logged and monitored.

If you have specific security concerns, contact our support team.

What should I do if I suspect unauthorized access to my account?

If you suspect unauthorized access to your ChurchLinks account:

1. Reset Your Password: Go to https://churchlinks.info/login, click "Forgot Password?", and follow the steps to reset your password.
2. Check Security Emails: Look for security email notifications (sent in Eastern Time, EDT/EST) about recent logins to identify unauthorized access.
3. Contact Support: Immediately contact our support team with details of the issue (e.g., unusual activity, login attempts).
4. Review Account Activity: If you’re a premium user, check your analytics dashboard for unusual visitor patterns or link clicks.

Our team will investigate and may temporarily suspend your account to prevent further unauthorized access. To enhance security, use a strong, unique password and avoid sharing your login credentials.

Is my payment information secure?

Yes, your payment information is secure:

• Third-Party Processing: Payments for premium plans and NFC stickers are processed through trusted third-party payment gateways (e.g., Stripe, PayPal) that comply with PCI-DSS standards.
• No Storage: ChurchLinks does not store your full credit card details on our servers. Only tokenized payment information is retained for recurring billing.
• Encrypted Transactions: All payment transactions are encrypted using SSL/TLS to prevent interception.

If you have concerns about payment security, contact our support team.

Does ChurchLinks comply with data privacy regulations?

Yes, ChurchLinks complies with relevant data privacy regulations, including:

• GDPR: For users in the European Union, we ensure compliance with the General Data Protection Regulation, including data minimization, user consent, and the right to be forgotten.
• CCPA: For California residents, we comply with the California Consumer Privacy Act, providing transparency about data collection and the right to opt out.

Our Privacy Policy outlines how we collect, use, and protect your data, including sermon and event data. For specific compliance questions, contact our support team.

Why can’t I log in to my account?

If you’re unable to log in, try the following:

• Check Credentials: Ensure you’re using the correct email and password. If you’ve forgotten your password, click "Forgot Password?" on the login page to reset it.
• Account Status: Verify that your account has been approved. If it’s still pending, wait for the approval email or contact our support team.
• Browser Issues: Clear your browser cache or try a different browser (e.g., Chrome, Firefox).
• CAPTCHA: Ensure you’re completing the CAPTCHA correctly. If it’s not loading, check your internet connection or disable ad blockers.

If the issue persists, contact our support team with details of the error.

Why isn’t my QR code or NFC sticker working?

If your QR code or NFC sticker isn’t working:

• QR Code:
  • Ensure the QR code is not blurry or damaged. Try downloading a fresh copy from your Account Summary page.
  • Test with multiple devices to rule out a scanning issue.
  • Verify that the URL it links to is correct (e.g., https://churchlinks.info/preview.php?church=YourChurchName).
• NFC Sticker:
  • Ensure the user’s device has NFC enabled (check in settings).
  • Test the sticker with multiple NFC-enabled devices.
  • Check for physical damage or interference (e.g., metal surfaces can disrupt NFC signals).
• Profile Accessibility: Confirm that your profile is active and publicly accessible, including sections like Sermons and Events. Log in and check your Account Summary page.

If the issue continues, contact our support team with details of the problem.

Why are my profile changes not saving?

If changes to your profile aren’t saving:

• Validation Errors: Check for error messages indicating invalid input (e.g., incorrect URL format, invalid sermon/event data). Correct any issues and try again.
• Admin Approval: Some changes, like updating your church name, may require admin approval. You’ll be notified if this is the case.
• Browser Issues: Clear your browser cache, disable extensions, or try a different browser.
• Internet Connection: Ensure you have a stable internet connection to avoid submission failures.

If you’re still unable to save changes, contact our support team with a description of the issue and any error messages.

Why is my analytics dashboard not showing data?

If your analytics dashboard is empty or not showing data:

• Premium Account: Analytics are only available to premium users. If you’re on a free plan, upgrade at upgrade.
• Data Delay: Analytics data may take a few hours to update, especially after recent profile visits or link clicks to sections like Sermons or Events.
• Tracking Setup: Ensure your profile is publicly accessible and that QR codes/NFC stickers are being used to drive traffic to sections like Sermons and Events.
• Integration Issues: If you’re using Google Analytics, verify that your Tracking ID is correctly entered in your profile settings.

If data is still missing after 24 hours, contact our support team for assistance.

Can I integrate ChurchLinks with other church management software?

Currently, ChurchLinks does not offer direct integrations with other church management software (e.g., Planning Center, Church Community Builder). However, you can:

• Link to External Tools: Add links to your ChurchLinks profile for sermons, events, or donation pages hosted on other platforms, accessible via the Sermons or Events sections.
• Analytics Integration: Use Google Analytics to track ChurchLinks profile activity alongside other tools.
• Future Integrations: We’re exploring API-based integrations with popular church management software for future updates.

If you have specific integration needs, contact our support team to share your feedback.

How can I use ChurchLinks for live events or streaming?

ChurchLinks can enhance your live events or streaming efforts:

• Event Links: Add links to your profile’s Events section for live stream URLs (e.g., YouTube, Vimeo) or event registration pages, accessible via the bottom navigation.
• QR Codes/NFC Stickers: Place QR codes or NFC stickers at your event venue to direct attendees to your profile for real-time updates, event details, or sermon resources.
• Analytics: Premium users can track engagement with event links and sermon views to measure attendance or viewership.

For example, you can create a QR code for a Sunday service stream, print it in your bulletin, and link it to the Events section. Contact our support team for tips on optimizing ChurchLinks for events.

Are there plans for mobile app support?

ChurchLinks is currently a web-based platform optimized for mobile and desktop browsers. We don’t have a dedicated mobile app yet, but:

• Mobile-Friendly Design: Your ChurchLinks profile and dashboard are fully responsive, ensuring a seamless experience on smartphones and tablets, with easy navigation to sections like Sermons and Events.
• Future App: We’re exploring the development of a ChurchLinks mobile app for iOS and Android, which would offer features like push notifications and offline access to sermon/event details.

Stay tuned for updates via email or your Account Summary page. If you have app feature suggestions, contact our support team.

Can I create multiple profiles for different ministries within my church?

Each ChurchLinks account is tied to a single church, so you cannot create multiple profiles under one account for different ministries. However:

• Custom Links: Use your profile to link to specific ministry pages (e.g., youth ministry, women’s ministry) on your church website or other platforms, accessible via the Connect or Events sections.
• Separate Accounts: If ministries need distinct profiles, you can create separate ChurchLinks accounts for each, using different email addresses. Note that each account will require its own subscription for premium features.

For guidance on managing multiple ministries, contact our support team.

What payment methods does ChurchLinks accept?

ChurchLinks accepts the following payment methods for premium plans, NFC sticker orders, and other purchases:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• PayPal: Pay directly via your PayPal account.
• Bank Transfer: Available for bulk NFC sticker orders or annual subscriptions (contact our support team for details).

All payments are processed securely through third-party gateways compliant with PCI-DSS standards. ChurchLinks does not accept alternative methods of payment such as cash or checks.

How do I update my payment information?

To update your payment information for recurring subscriptions or future purchases:

1. Log in to your ChurchLinks account.
2. Go to your Account Summary page.
3. Look for the "Billing" or "Payment Settings" section (available for premium users).
4. Enter your new payment details (e.g., credit card number, PayPal account).
5. Save your changes.

If you don’t see a billing section or encounter issues, contact our support team for assistance.

Can I get a refund for my premium plan or NFC sticker order?

ChurchLinks has a refund policy based on the type of purchase:

• Premium Plan: Refunds are available within 3 days of purchase if you’re not satisfied. Contact our support team with your account details to request a refund.
• NFC Stickers: Refunds are available within 14 days of order placement if not already in production, provided the stickers have not been shipped. Once in production or shipped, refunds are only available if the stickers are defective or incorrect.
• New Member Offer: Refunds for the $349 bundle follow the same 3-day policy for the premium plan portion and 14-day policy for the NFC stickers.

Refunds are processed within 5–10 business days. For more details, see our Terms of Service.

How do I cancel my premium subscription?

To cancel your premium subscription and avoid future charges:

1. Log in to your ChurchLinks account.
2. Go to your Account Summary page.
3. Look for the "Billing" or "Subscription" section.
4. Select "Cancel Subscription" and follow the prompts to confirm.

Your account will revert to a free plan at the end of the current billing cycle, and you’ll retain access to premium features, including enhanced Sermons and Events sections, until then. If you need help, contact our support team.

Why was my payment declined?

If your payment was declined, it could be due to:

• Insufficient Funds: Ensure your payment method has sufficient funds or credit.
• Incorrect Details: Verify that your card number, expiration date, CVV, or PayPal account details are correct.
• Bank Restrictions: Some banks flag online transactions for security. Contact your bank to authorize the payment.
• Technical Issues: Temporary issues with our payment gateway may cause declines.

Try using a different payment method or contact our support team for assistance. Include any error messages you received.

How do I view my billing history?

To view your billing history, including past payments for premium plans or NFC stickers:

1. Log in to your ChurchLinks account.
2. Go to your Account Summary page.
3. Look for the "Billing" or "Payment History" section.
4. View a list of transactions, including dates, amounts, and payment methods.

You can download invoices or receipts for each transaction. If you don’t see your billing history or need a specific invoice, contact our support team.